Customer Engineer for the OSS/BSS domain

Full Time

Gent, Belgium / Austin, Texas

Waylay is a software company with an innovative orchestration engine. We provide our customers with developer-friendly automation that is highly scalable and helps them streamline collaboration between business and IT.

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Job description

We are looking for a senior solutions / customer engineer to support our expansion into the telecommunications domain. If you have experience designing solutions that involve OSS / BSS integration, are proficient in business process modeling and feel excited to support CSPs in their digital transformation journey, reach out to us today!

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Responsibilities

Work together with our customers to analyze their use cases and map them to the capabilities of the Waylay platform.
Identify potential implementation gaps and address them internally with the CTO and the R&D team in order to provide the customer with reliable solutions or alternatives.
Define the implementation strategy around the customer SoW and work together with the PS team to estimate the necessary effort and delivery timeline.
As part of and together with the professional services team, implement the customer use cases on the Waylay platform.
Work with the customer during the implementation, testing and acceptance of the use cases.
Define a simple and repeatable end-to-end process of delivering automation solutions to CSPs and MNOs when OSS/BSS integration is involved.

Skills & Experience

Experience using business process modeling (BPM) platforms to automate processes in the B/OSS domain (e.g. Camunda BPM).
Experienced with RESTful API integrations.
Experienced reading and writing Swagger / OpenAPI specifications.
Familiar with JavaScript / Node.js.
Comfortable with customer facing activities related to SoW clarification, use case design (HLD and LLD), implementation, testing, and delivery.
Autonomous and proactive in searching solutions to customer problems.
Going beyond complexity into delivering the simplest refined solution that works.
Excellent communication skills, both verbal and written (documents, presentations).

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