Most of the use cases that vendors are busy with today revolve around collecting the data from the assets, displaying it on internal IoT dashboards and external consumer mobile apps. Some vendors are also analysing long-term asset usage data to identify areas for product improvement.
There is little to no operational use however of IoT data in the context of customer service or field support. This is primarily because of the gap between the IoT systems managing the connected assets and the enterprise’s back-end IT systems.
Waylay provides a powerful data orchestration platform that automates the interactions between IoT and IT.
Asset vendors use Waylay to improve the ROI from their IoT investments by putting IoT data from their connected assets to operational use.
By making IoT operational, teams start to see immediate benefits in improved customer service, optimized field support, better resource allocation and lower operational costs.
Download our solution brief to learn more.