Waylay helps improve customer service quality.
The Waylay platform aggregates IoT data for all different types of utilities providers. It contextualises data, processes, analyses and displays it in a user-friendly consumer portal, in order to empower the utility company’s customers to:
- Monitor their consumption over time to increase awareness
- Set-up personalised alerts and notifications to avoid unwanted overconsumption
- Enable early-on detection of problems such as water leakages or bursts, power interruptions or voltage problems or any unintended over-consumption
- The Waylay platform combines meter data with customer data from the utility company’s ERP system to provide a customized view in their customers’ user portal
Waylay brings peace of mind and confidence in operational reliability to the customers of utilities enterprises.