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How to improve customer support for connected products, with Waylay and Salesforce

Solution

Waylay enables enterprises to use the IoT data from their connected assets to improve customer and field support. Thanks to Waylay’s automation and integration capabilities, companies are able to automate support ticket creation based on live asset error codes, perform guided appliance diagnostics and root-cause analysis and ensure SLA compliance for outsourced field engineers.

Faster failure resolution times

Reduced engineer time on customer sites

Safely monitor assets from anywhere

Service optimization

Use case

Improved field support for connected appliances

“Waylay enables a leading provider of domestic and commercial appliances to improve after-sales support and customer service. The vendor leverages the Waylay platform to process appliance data, integrate with back-end IT systems and power a user-facing app. The customer app provides end-users with maintenance support, best practices and tips and a user-friendly usage dashboard.”

Applicable industries

Get started with Waylay

01

Book your demo
30-min 1:1 demo call

02

Assess the platform
30-day free trial

03

Validate your case
1-4 month POC

04

Roll-out production
Ongoing success