SLA compliance brings peace of mind to OEMs
With the right tools, customer and field support for connected assets can become effortless and cost-effective.
Waylay monitors, tracks and optimizes equipment, assets and vehicles for operational analytics, condition based maintenance and SLA validation.
Equipment SLAs guarantee performance, with penalties for not hitting the published elements. Waylay helps OEMs to provide teh services for the guaranteed response window to equipment issues, committed field service intervention with secured spare part deliveries
Preventive and predictive maintenance will result in selling original spare parts and optimized field service. Anomaly detection will pro-actively provision warranty agreements and sustain performance based SLA services. The addition of advanced after-sales services for smart equipment can initiate important new revenue generating business models and Waylay has a single tool to address the challenge.