Improve SLA compliance and increase customer satisfaction

Real-time IoT asset visibility helps to increase the predictability of field service interventions and the number of interventions that can be done in time, compliant with the customer SLA and increasing overall customer satisfaction and customer service reputation.

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SLA compliance brings peace of mind to OEMs

With the right tools, customer and field support for connected assets can become effortless and cost-effective.
Waylay monitors, tracks and optimizes equipment, assets and vehicles for operational analytics, condition based maintenance and SLA validation.


Real time visibility of all assets under SLA
Optimized field service management
Increased customer loyalty and satisfaction
New revenue from existing business

Equipment SLAs guarantee performance, with penalties for not hitting the published elements. Waylay helps OEMs to provide teh services for the guaranteed response window to equipment issues, committed field service intervention with secured spare part deliveries

Preventive and predictive maintenance will result in selling original spare parts and optimized field service. Anomaly detection will pro-actively provision warranty agreements and sustain performance based SLA services. The addition of advanced after-sales services for smart equipment can initiate important new revenue generating business models and Waylay has a single tool to address the challenge.


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