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Smart field service management

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Optimize field service management and intervention

  • predictive field service and service analytics
  • automation of support tickets
  • guided diagnostics for support agents
  • root-cause analysis prior to the field intervention
  • log processing during the field intervention
  • SLA compliance tracking for outsourced field support technicians

A horizontal technology enabling vertical-specific applications across multiple industries

With Waylay you can enhance your field support operations by breaking down the silos between IoT and IT and making IoT data available to stakeholders across the organisation. Waylay improves the efficiency and effectiveness of field service organizations by delivering real-time operational intelligence and analytical insights.

Field Service Companies

IT companies

Manufacturers

HVACR

Appliances

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Why Waylay for Optimized Field Service?

  • protocol and vendor agnostic automation framework
  • powerful and flexible object metamodel
  • seamless integration with all LPWAN technologies (webscripts & payload transformation)
  • time series storage and REST data retrieval
  • time series analytics and ML capabilities embedded in rules
  • off-the-shelf integration with Azure, Amazon and Google IoT hubs
  • easy integration with external IT systems and APIs
  • all functionality exposed over REST and stream APIs

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