Skip to main content

Smart field service management


Optimize field service management and intervention

  • predictive field service and service analytics
  • automation of support tickets
  • guided diagnostics for support agents
  • root-cause analysis prior to the field intervention
  • log processing during the field intervention
  • SLA compliance tracking for outsourced field support technicians

A horizontal technology enabling vertical-specific applications across multiple industries

With Waylay you can enhance your field support operations by breaking down the silos between IoT and IT and making IoT data available to stakeholders across the organisation. Waylay improves the efficiency and effectiveness of field service organizations by delivering real-time operational intelligence and analytical insights.

Field Service Companies

IT companies





Why Waylay for Optimized Field Service?

  • protocol and vendor agnostic automation framework
  • powerful and flexible object metamodel
  • seamless integration with all LPWAN technologies (webscripts & payload transformation)
  • time series storage and REST data retrieval
  • time series analytics and ML capabilities embedded in rules
  • off-the-shelf integration with Azure, Amazon and Google IoT hubs
  • easy integration with external IT systems and APIs
  • all functionality exposed over REST and stream APIs

See all features
cloud applications

Find out more

Get your demo

Spend time with a Waylay expert
Please complete this form and we will contact you shortly

You must enter your name.

You must enter your business email.

You must enter your company name.

You must enter your phone number.