Waylay appoints Leonard Donnelly as new CEO

Waylay appoints Leonard Donnelly as new CEO

Waylay appoints Leonard Donnelly as new CEO

Leonard Donnelly appointed CEO of Waylay

14 December 2020, Ghent, BELGIUM – Waylay, an IoT software company at the forefront of the enterprise digital transformation has today appointed Leonard Donnelly as CEO.

Leonard Donnelly is an Irish high tempo international tech entrepreneur with an extensive network of relationships globally. The company has entered its high growth phase and accordingly has organized into three new acceleration business units, one of which will be led by Waylay’s outgoing CEO and Co-Founder Piet Vandaele, alongside Veselin Pizurica and Wouter Van Eetvelde. Other new appointments at Waylay in recent weeks have been Elly Schietse, heading marketing, and Margot Vanden Poel, in charge of finance.

Today Waylay is renowned for its IoT orchestration, automation, and AI analytics solutions already at work in some of the world’s largest enterprises. Going forward, the company as a pioneer in the development of low code and zero code software solutions will transform the complex IoT data science world into a more humanly intuitive and visually oriented experience for application and digital twin development. Waylay brings its citizen developer approach to the IoT and facilitates the creation of new applications and revenue streams based on otherwise unexploited data. All Waylay solutions are available in an “any cloud” (cloud-agnostic) environment thus always ensuring that enterprise customers will be in total control of their assets, operations, and intelligence, in a secure way.

20%

avg.
Cost saving

36%

AVG. reduction in
travel distance and time

11%

AVG. increase in
capacity

1.3

AVG. additional
appointments per shift

99.5%

Improved
SLA adherence

20- 30%

Improvement in
First-time fix-rate

See the video below to see the combination of Waylay and FLS VISITOUR in action:

What’s next?

Autonomous service operations is getting supercharged by the advent of smart synthetic software agents, powered by Large Language Models (LLMs). These synthetic agents will assist human service agents to increase capacity and reduce tedious manual work, like root cause analysis of asset performance issues, updating work plans to deal with impending asset shut downs, etc. 

LLM technologies have matured enough to couple automated asset health monitoring with autonomous field job scheduling to improve asset uptime and Service Level Agreement adherence. Waylay’s analytics and orchestration platform can serve various agentic LLM applications for autonomous service operations that leverages the FLS VISITOUR scheduling engine to optimize the field force load and reduce wasted travel hours. The result is  faster preventive asset maintenance activities, less human error during scheduling and an overall better end customer experience.

Want to know more? Please get in touch with us here

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