No-Code IIoT Asset Health Monitoring

Waylay Digital Twin is a business application that enables IIoT asset monitoring inside your service operations platform. Under the hood it leverages the ultra-scalable and performant Waylay automation PaaS.

Built for

Features

Multi-Language Support And Efficient Repair Instruction Search Using GenAI

Waylay Digital Twin efficiently retrieves  relevant solutions from different documents, improving accuracy even when specific manuals are lacking detailed instructions. Additionally, we integrated real-time language translation to provide precise repair instructions globally, ensuring technicians receive accurate guidance regardless of location.

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Easy Start, Zero Disruption

Unlocking device data for business use within Salesforce has never been easier.

  • Connect any IIoT or OT infrastructure to your service operations platform in minutes

  • Plug and play with no need to change existing architecture

  • Interfaces for popular data platforms including IIoT hubs (AWS, Azure, Google), SCADA systems, and even offline asset log files

Watch - 3 minute video

Powerful Features, Zero Code

Put the power of data into the hands of business users, reduce the burden on IT teams.

  • Point-and-click configuration

  • Extensive rule template library (asset monitoring, predictive maintenance, etc.)

  • Rich set of business rule logic ranging from simple threshold crossing to advanced analytics and ML

Watch - 3 minute video

Remote-First Operations

Empower customer support teams, service and operational personnel with remote access to asset status, health, and performance data.

  • Run diagnostic tests and troubleshoot assets remotely

  • Remote overview of installed assets base

  • Get real-time asset status and historical overview

  • Update, calibrate or reboot devices remotely

  • Remote provisioning and configuration support

Watch - 3 minute video

Pre-Built Integrations Into Salesforce

Waylay Digital Twin integrates out of the box with most popular Salesforce tools.

  • Augment Service Cloud and Field Service with IoT insights

  • Leverage IIoT asset performance data to build monitoring dashboards

  • Share asset performance KPIs with customers through Salesforce Experience Cloud

  • Integrate with Salesforce Knowledge, troubleshoot via Salesforce Einstein bots, and service via Slack

Watch - 3 minute video

Pre-Built Integrations Into ServiceNow

Waylay Digital Twin integrates out of the box with most popular ServiceNow tools.

  • Augment Customer Service Management and Field Service with IoT insights

  • Leverage IIoT asset performance data to build monitoring dashboards

  • Share asset performance KPIs with customers through customer service portals

  • Integrate with Guided Decisions and troubleshoot via ServiceNow Virtual Agents

Watch - 3 minute video

Benefits

Deep Asset Visibility And Monitoring In Salesforce And ServiceNow

Whether you've got one thousand or one million assets, Waylay Digital Twin provides you with real-time visibility of your assets in the field, enabling business users to monitor and manage your critical assets remotely.

#1 IIoT Monitoring Platform for Salesforce and ServiceNow

Built For Salesforce

Waylay Digital Twin is a Salesforce© composite app that combines IIoT data with business context to drive, measure, and report on business outcomes from connected assets. Available on the Salesforce AppExchange.

Built For ServiceNow

Waylay Digital Twin is a ServiceNow app that combines IIoT data with business context to drive, measure, and report on business outcomes from connected assets. Available on the ServiceNow app store.

Combine asset sensor data with customer context to honor the right contractual support obligations at the right time, across customer locations and sites. Detect and resolve anomalies and issues faster, realizing a stellar NPS and customer loyalty.

Leverage near real-time asset status information to upsell consumables and spare parts via any service channel. Utilize historical uptime and performance data to increase the renewal rate of service contracts. Transform operations by augmenting products with services.
Benefit From The Agility Of A No-Code Solution.

Waylay Digital Twin puts business users in the driving seat of the IoT journey. Without coding, services teams can set up their own preventive and predictive monitoring policies, get their hands on insights from connected assets and drive automated business actions.

Link your connected installed base with your internal and external business users and achieve

35%

Fewer Field Service Interventions

15%

Help Desk Cost Savings

10%

Field Service Cost Savings

Use Cases

Just Browsing? Here Are Some Good Reads.

Asset Visibility And Monitoring For Salesforce
  • Intelligent data processing application for Salesforce.

  • No-code IoT solution for field service operations, asset management and remote maintenance.

  • Bridges the gap between connected assets and business processes.

  • Enables users to monitor and manage critical assets remotely.

Asset Visibility And Monitoring For ServiceNow
  • Intelligent data processing application for Salesforce

  • No-code IoT solution for field service operations, asset management and remote maintenance.

  • Bridges the gap between connected assets and business processes.

  • Enables users to monitor and manage critical assets remotely.

Any To Any Workflow Orchestration

  • Waylay provides Hyperautomation layer on top of AWS stack.

  • Available on AWS Marketplace.

  • Benefit from existing Enterprise Discount Programs.

  • Consolidated billing with AWS.Usage Monitoring and Analytics.

On Waylay GenAI automation

In this article, Veselin Pizurica explores two distinct approaches to leveraging Generative AI (GenAI) within the context of Waylay.

Optimizing Service Management for Specialty Vehicles with Hyperautomation

By harnessing the power of cloud technology and implementing condition-based and predictive maintenance strategies.

Waylay Joins AWS Marketplace

Waylay joins Amazon Web Services Partner Program to revolutionize enterprise operations with its cutting-edge automation technology.