Date of Last Revision: July 25, 2023
We at Waylay NV, a private limited company established under the laws of Belgium having its principal place of business at Blekersdijk 33A, 9000 GENT, Belgium and registered in the Belgian Commercial Register under company number 0544.746.258 (RPR Gent, District of Gent) (“Waylay”, “we”, “us”, “our”) know that You (either a User or a Visitor) care about how Your Personal Data is used and shared. We take Your privacy seriously.
“Customer” means a customer of Waylay.
“Customer Data“ means sensor data, metadata, personal data or other data including potentially Personal Data that a User of the Service stores within the Service.
“Personal Data” means any information relating to an identified or identifiable natural person.
“Public Area” means the area of the Website or Services that can be accessed both by Users and Visitors, without the need to log in.
“Restricted Area” means the area of the Website or Services that can be accessed only by Users, and where access requires logging in.
“User” means an employee, agent, or representative of a Customer, who primarily uses the restricted areas of the Website or Services for the purpose of accessing and using the Services in such capacity.
“Visitor” means an individual other than a User, who uses the public area, but has no access to the restricted areas of the Website or Service.
“You”/”Your” means any natural person that is either a User or a Visitor.
Our Services allows You to integrate and create commands for various online third-party services (“Third-Party Services”). In order to take advantage of this feature, You may need to authenticate, register for or log into Third-Party Services through the Services or on the websites of their respective providers.
When You enable linking between or log in to Third-Party Services through the Services, we will collect relevant information such as tokens and keys necessary to enable the Services to access that Third-Party Service and Your data and content contained within that Third-Party Service (“Login Credentials”).
We store Your Login Credentials long enough to enable linking to the Third-Party Service. You can at any time withdraw Waylay’s access to such Third-Party Services or delete Your Login Credentials. At the termination of Your contract, all Third-Party Login Credentials will be automatically deleted.
However, please remember that the manner in which Third-Party Services use, store and disclose Your information is governed by the policies of such Third-Party Services, and Waylay shall have no liability or responsibility for the privacy practices or other actions of any Third-Party Services that may be enabled within the Services.
We may retain certain personally non-identifiable information related to the data or content linked between Third-Party Services (for example, date sent, link configuration, names of the Third-Party Services), for the purpose of improving our Services.
We receive and store any information You knowingly and voluntarily provide to us. For example, we collect Personal Data such as when You contact us with inquiries, respond to one of our surveys, when You register for the Services, use certain Waylay Services.
Examples of Personal Data include name, email address, mailing address, mobile phone number, and credit card or other billing information. Personal Data also includes other information, such as geographic area or preferences, when any such information is linked to information that identifies a specific individual.
You can choose not to provide us with certain information, but then You may not be able to register with us or to take advantage of some of our features. If You provide Customer Data that contains Personal Data to the Services, You acknowledge and agree that such Personal Data may be transferred from Your current location to the offices and servers of Waylay.
For example, Log Data may include information such as Your computer’s IP address, browser type or the webpage You were visiting before You came to our Website, pages of our Website that You visit, the time spent on those pages, information You search for on our Website, access times and dates, and other statistics. We use this information to monitor and analyze use of the Website and the Services and for the Website’s technical administration, to increase our Website’s functionality and user-friendliness, and to better tailor it to our visitors’ needs.
We may contact You, by email or other means. For example, we may communicate with You about new features, Your use of the Website or Services.
A Customer or User may store or upload Personal Data into the Service as part of Customer Data. Waylay has no direct relationship with the individuals whose Personal Data it hosts as part of the Service.
Each Customer is responsible for providing notice to its customers and third persons concerning the purpose for which Customer collects their Personal Data and how this Personal Data is processed in or through the Service as part of Customer Data.
Google may use the information collected through Google Analytics to evaluate Users’ and Visitors’ activity on our Website. For more information, see Google Analytics Privacy and Data Sharing.
The Services are performed using equipment or facilities located in the European Union or the US. The Waylay’s US service providers are either Privacy Shield compliant or have executed Standard Contractual Clauses (as approved by the European Commission) that provide legal grounds for assuring that, when processed in the United States, the personal data of EU citizens that are processed by Waylay customers when using the Waylay Service will receive from Waylay and its service providers located outside the EU an adequate level of protection within the meaning of Article 46 of Regulation (EU) 2016/679 (General Data Protection Regulation).
List of processors processing Your Personal Data or processing Personal Data from Your customers contained in Your Customer Data:
(*) Note: A Customer’s clusters can be installed in different regions. Please contact firstname.lastname@example.org for more information.
We neither rent nor sell Your information or Your Customer Data in personally identifiable form to anyone. We share such Personal Data in personally identifiable form with third parties as described below:
We use a secure protocol whenever You connect to the Waylay Services. You are responsible for preventing unauthorized access to these services and limiting access to Your computer or device and browser by signing off after You have finished accessing Your account.
We endeavor to protect the privacy of Your account and other Personal Data we hold in our records, but we cannot guarantee complete security. The transmission of information via the Internet is never completely secure. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
You can always opt not to disclose information to use, but keep in mind some information may be needed to register with us or to take advantage of some of our special features. In addition thereto, You have the following rights in respect of Your Personal Data:
You can exercise any of the rights above by contacting us at the contact details mentioned below. Please note that some information may remain in our private records after Your deletion of such information from Your account.
We may use any aggregated data derived from or incorporating Your Personal Data after You update or delete it, but not in a manner that would identify You personally.
You may opt out from the collection of navigation information about Your visit to the Website by Google Analytics by using the Google Analytics Opt-out feature.
If You receive commercial emails from us, You may unsubscribe at any time by following the instructions contained within the email or by sending an email to email@example.com.
Waylay has no direct relationship with the Customer’s customers or third party whose Personal Data it may process on behalf of a Customer. An individual who seeks access, or who seeks to correct, amend, delete inaccurate data or withdraw consent for further contact should direct his or her query to the relevant Customer or User which acts as the Controller of the data processing.
Waylay does not own, control, or direct the use of any of the Customer Data stored or processed by a Customer or User via the Service. Only the Customer or Users are entitled to access, retrieve, and direct the use of such Customer Data.
Waylay is largely unaware of what Customer Data is actually being stored or made available by a Customer or User to the Service and does not directly access such Customer Data except as authorized by the Customer, or as necessary to provide Services to the Customer and its Users.
Because Waylay does not collect or determine the use of any Personal Data contained in the Customer Data and because it does not determine the purposes for which such Personal Data is collected, the means of collecting such Personal Data, or the uses of such Personal Data, Waylay is not acting in the capacity of data controller in terms of the European Union’s General Data Protection Regulation (Regulation (EU) 2016/679, hereinafter “GDPR”) and does not have the associated responsibilities under the GDPR.
Such actions are performed or authorized only by the applicable Customer or User. The Customer or the User is the data controller under the Regulation for any Customer Data containing Personal Data, meaning that such party controls the manner such Personal Data is collected and used as well as the determination of the purposes and means of the processing of such Personal Data.
Waylay is not responsible for the content of the Personal Data contained in the Customer Data or other information stored on its servers (or its subcontractors’ servers) at the discretion of the Customer or User nor is Waylay responsible for the manner in which the Customer or User collects, handles disclosure, distributes, or otherwise processes such information.
If You have any questions or concerns regarding our privacy policies, please send us a detailed message at firstname.lastname@example.org. We will make every effort to resolve Your concerns.
Other contact details:
Waylay NV, Blekersdijk 33A, 9000 Gent, Belgium, KBO/VAT nr. 0544.746.258 (RPR Gent, District of Gent)