Look through the eyes of a remote service support agent and find out how to remotely troubleshoot connected assets using Salesforce Service Cloud and Waylay Digital Twin for Salesforce. We will demonstrate how to benefit from real-time asset status and performance information, how to give the remote service agent a quicker and better way to diagnose customer’s technical problems, and how to help field service techs to work more efficiently when onsite. This leads to a more efficient support organization and better customer experience, hence stellar NPS (Net Promotor Score).
Optimize field service and customer support efficiency and dramatically reduce service cost. Increase first-time-fixed rates, boost NPS and enhance customer loyalty.
Tom Van Leeuwen, VP Product Management at Waylay, will share his views on field service optimization and how this can be implemented in Waylay Digital Twin for Salesforce. Tom will explain why customers are choosing Waylay Digital Twin and how it has impacted their operations.
This 45 minute webinar will forever change your field service efficiency.
Unlocking your IoT data for business use within Salesforce brings the following 3 key benefits:
Detect and resolve asset issues faster
Increase asset uptime
Transform products into new and innovative services
Waylay offers a powerful hyperautomation platform to manage the digital transformation complexities in the telecommunications industry, accelerate service agility in OSS/BSS provisioning and achieve service scale with its no-code, low-code solution for communications service providers (CSPs).
Digital Transformation in the OSS/BSS Space:
A Pragmatic Approach
Read “Digital Transformation in the OSS/BSS Space,” by Mihai Fagadar-Cosma, CTO for EMEA at Waylay, who shares how CSPs can take full control of their digital transformation journey, reduce the time-to-market, empower their subject matter experts, strengthen the bridge between engineering and IT domains, and more.
What Happened to Digital Transformation in the Telecommunications Industry?
Read this paper for a deep dive into telecom transformation, separating the myths from the truths and tying knowledge into action for companies to deliver enhanced digital services leading to providing the best digital experiences to customers.
Telecom 2030 - A NewApproach to Telco Automation- OSS/BSS Automation
Save the Date: 26 October 2022
Attend a live panel discussion with global telco experts from Waylay, leading CSPs and industry influencers who will debate and discuss the new era of telco modernization through the lens of hyperautomation. FREE TO ATTEND.