Look through the eyes of a remote service support agent and find out how to remotely troubleshoot connected assets using Salesforce Service Cloud and Waylay Digital Twin for Salesforce. We will demonstrate how to benefit from real-time asset status and performance information, how to give the remote service agent a quicker and better way to diagnose customer’s technical problems, and how to help field service techs to work more efficiently when onsite. This leads to a more efficient support organization and better customer experience, hence stellar NPS (Net Promotor Score).
Optimize field service and customer support efficiency and dramatically reduce service cost. Increase first-time-fixed rates, boost NPS and enhance customer loyalty.
Tom Van Leeuwen, VP Product Management at Waylay, will share his views on field service optimization and how this can be implemented in Waylay Digital Twin for Salesforce. Tom will explain why customers are choosing Waylay Digital Twin and how it has impacted their operations.
This 45 minute webinar will forever change your field service efficiency.