How to Turn Customer Support into an NPS Boosting Machine

How to Turn Field Service into an NPS Boosting Machine with Waylay Digital Twin for Salesforce

Webinar - Unlock your IoT data for business use within Salesforce

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Jul 7
July 7, 2021 17:00

How to Turn Customer Support into an NPS Boosting Machine with Waylay Digital Twin for Salesforce

Webinar July 7, 2021
16:00-17:00 CET II 10-11 am EST

Look through the eyes of a remote service support agent and find out how to remotely troubleshoot connected assets using Salesforce Service Cloud and Waylay Digital Twin for Salesforce. We will demonstrate how to benefit from real-time asset status and performance information, how to give the remote service agent a quicker and better way to diagnose customer’s technical problems, and how to help field service techs to work more efficiently when onsite. This leads to a more efficient support organization and better customer experience, hence stellar NPS (Net Promotor Score).

Optimize field service and customer support efficiency and dramatically reduce service cost. Increase first-time-fixed rates, boost NPS and enhance customer loyalty. 

Tom Van Leeuwen, VP Product Management at Waylay, will share his views on field service optimization and how this can be implemented in Waylay Digital Twin for Salesforce. Tom will explain why customers are choosing Waylay Digital Twin and how it has impacted their operations.

This 45 minute webinar will forever change your field service efficiency.

Register to attend the event on 7 July 2021 or to watch the recorded version later.

Don’t miss this webinar if you want to optimize the work of your call center agents, field service technicians and remote operations teams

Waylay Digital Twin intelligently connects IoT deployments to Salesforce

Unlocking your IoT data for business use within Salesforce brings the following 3 key benefits:

  1. Detect and resolve asset issues faster
  2. Increase asset uptime
  3. Transform products into new and innovative services

Waylay offers a powerful hyperautomation platform to manage the digital transformation complexities in the telecommunications industry, accelerate service agility in OSS/BSS provisioning and achieve service scale with its no-code, low-code solution for communications service providers (CSPs).

Digital Transformation in the OSS/BSS Space:

A Pragmatic Approach

Mihai Fagadar-Cosma

Read “Digital Transformation in the OSS/BSS Space,” by Mihai Fagadar-Cosma, CTO for EMEA at Waylay, who shares how CSPs can take full control of their digital transformation journey, reduce the time-to-market, empower their subject matter experts, strengthen the bridge between engineering and IT domains, and more.

Click to read

Download the whitepaper

What Happened to Digital Transformation in the Telecommunications Industry?

Read this paper for a deep dive into telecom transformation, separating the myths from the truths and tying knowledge into action for companies to deliver enhanced digital services leading to providing the best digital experiences to customers.

Click to download

Attend the Online
Automation Live Event:

Telecom 2030 - A NewApproach to Telco Automation- OSS/BSS Automation

Save the Date: 26 October 2022

Attend a live panel discussion with global telco experts from Waylay, leading CSPs and industry influencers who will debate and discuss the new era of telco modernization through the lens of hyperautomation. FREE TO ATTEND.

Register for event