How to Turn Customer Support into an NPS Boosting Machine

How to Turn Field Service into an NPS Boosting Machine with Waylay Digital Twin for Salesforce

Webinar - Unlock your IoT data for business use within Salesforce

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Jul 7
July 7, 2021 17:00

How to Turn Customer Support into an NPS Boosting Machine with Waylay Digital Twin for Salesforce

Webinar July 7, 2021
16:00-17:00 CET II 10-11 am EST

Look through the eyes of a remote service support agent and find out how to remotely troubleshoot connected assets using Salesforce Service Cloud and Waylay Digital Twin for Salesforce. We will demonstrate how to benefit from real-time asset status and performance information, how to give the remote service agent a quicker and better way to diagnose customer’s technical problems, and how to help field service techs to work more efficiently when onsite. This leads to a more efficient support organization and better customer experience, hence stellar NPS (Net Promotor Score).

Optimize field service and customer support efficiency and dramatically reduce service cost. Increase first-time-fixed rates, boost NPS and enhance customer loyalty. 

Tom Van Leeuwen, VP Product Management at Waylay, will share his views on field service optimization and how this can be implemented in Waylay Digital Twin for Salesforce. Tom will explain why customers are choosing Waylay Digital Twin and how it has impacted their operations.

This 45 minute webinar will forever change your field service efficiency.

Register to attend the event on 7 July 2021 or to watch the recorded version later.

Don’t miss this webinar if you want to optimize the work of your call center agents, field service technicians and remote operations teams

Waylay Digital Twin intelligently connects IoT deployments to Salesforce

Unlocking your IoT data for business use within Salesforce brings the following 3 key benefits:

  1. Detect and resolve asset issues faster
  2. Increase asset uptime
  3. Transform products into new and innovative services

At DTW, we will be showcasing how Waylay solves for the top initiatives of CSP in 2023:

Accomplishing a step change in efficiency and effectiveness for CSP moving to a TechCo operation.

A new approach to extending legacy OSS/BSS application capability without the onerous cost and lead time.

A rapid, yet elegant, path to AI/ML-enabled autonomous operations which avoids complex architectural reform.

How cloud native software can be used to facilitate OPEX control.

Download the White Paper, “Optimizing Service Management For Specialty Vehicles With Hyperautomation” 

In this use case, we explore service support challenges in the connected specialty vehicle market and how specialty rules for condition-based and predictive maintenance can reduce service costs and prevent downtime for specialty vehicles in industries such as mining, construction, agriculture, or ports.

Our key solution, the Waylay Digital Service Twin, is designed to facilitate and scale up the roll out of proactive service delivery for specialty vehicle types and significantly reduce the cost-of-service management without an army of IT resources.

Download this use case to learn how to manage a large set of specialty rules for specialty vehicles at scale.


Download the White Paper, “Telecom Transformation: A New Approach” 

Read this white paper for a deep dive into telecom transformation. We separate the myths from the truth by tying knowledge into action for companies to deliver enhanced telecommunications services and provide the best digital experiences to customers.


7 ways to improve field service with IIoT asset visibility


Businesses struggle to use field service in an efficient way - discover how IIoT asset visibility can improve field service in 7 ways

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Digital Transformation in the OSS/BSS Space: A Pragmatic Approach

Mihai Fagadar-Cosma

Read “Digital Transformation in the OSS/BSS Space,” by Mihai Fagadar-Cosma, CTO for EMEA at Waylay, who shares how CSPs can take full control of their digital transformation journey, reduce the time-to-market, empower their subject matter experts, strengthen the bridge between engineering and IT domains, and more.

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Download the Use Case

Service Management of Your VPP Renewable Energy Assets with Waylay Digital Twin

While VPPs offer many benefits, they also present a number of challenges in terms of service support, such as coordinating repairs, optimizing performance, ensuring security and more. By addressing these challenges with a hyperautomation platform, like Waylay, VPP operators can ensure their service organization is not overwhelmed and are able to deliver reliable and cost-effective power to the grid and their customers—performing at optimal level.

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Download the whitepaper

What Happened to Digital Transformation in the Telecommunications Industry?

Read this paper for a deep dive into telecom transformation, separating the myths from the truths and tying knowledge into action for companies to deliver enhanced digital services leading to providing the best digital experiences to customers.

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2-minute Waylay Digital Twin Demo

Want to learn from the experts? Check out our latest 2-minute demo of the Waylay Digital Twin featuring our very own VP of product management, Tom Van Leeuwen!

Watch On Demand
Automation Event:
Telecom 2030 - A NewApproach to Telco Automation- OSS/BSS Automation

Save the Date: 26 October 2022

Attend a live panel discussion with global telco experts from Waylay, leading CSPs and industry influencers who will debate and discuss the new era of telco modernization through the lens of hyperautomation. FREE TO ATTEND.

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Extending the lifetime of rental assets with Waylay Digital Twin

Tom Van Leeuwen

The global industrial equipment rental market is on the rise. Tom Van Leeuwen talks about the challenges and opportunities.

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The Big Book of IoT Automation

Automation is any technology that augments or replaces human capabilities in the workforce. Multiple technologies are needed to cover the entire spectrum of IoT solution development.

This eBook is for Application Developers, Enterprise Architects and Innovation Managers who are involved in building, packaging and commercialising IoT solutions.

Click to read