Waylay Digital Twin is a business application that enables IIoT asset monitoring inside your service operations platform. Under the hood it leverages the ultra-scalable and performant Waylay automation PaaS.
Features
Waylay Digital Twin efficiently retrieves relevant solutions from different documents, improving accuracy even when specific manuals are lacking detailed instructions. Additionally, we integrated real-time language translation to provide precise repair instructions globally, ensuring technicians receive accurate guidance regardless of location.
Read MoreUnlocking device data for business use within Salesforce has never been easier.
Connect any IIoT or OT infrastructure to your service operations platform in minutes
Plug and play with no need to change existing architecture
Interfaces for popular data platforms including IIoT hubs (AWS, Azure, Google), SCADA systems, and even offline asset log files
Put the power of data into the hands of business users, reduce the burden on IT teams.
Point-and-click configuration
Extensive rule template library (asset monitoring, predictive maintenance, etc.)
Rich set of business rule logic ranging from simple threshold crossing to advanced analytics and ML
Empower customer support teams, service and operational personnel with remote access to asset status, health, and performance data.
Run diagnostic tests and troubleshoot assets remotely
Remote overview of installed assets base
Get real-time asset status and historical overview
Update, calibrate or reboot devices remotely
Remote provisioning and configuration support
Waylay Digital Twin integrates out of the box with most popular Salesforce tools.
Augment Service Cloud and Field Service with IoT insights
Leverage IIoT asset performance data to build monitoring dashboards
Share asset performance KPIs with customers through Salesforce Experience Cloud
Integrate with Salesforce Knowledge, troubleshoot via Salesforce Einstein bots, and service via Slack
Waylay Digital Twin integrates out of the box with most popular ServiceNow tools.
Augment Customer Service Management and Field Service with IoT insights
Leverage IIoT asset performance data to build monitoring dashboards
Share asset performance KPIs with customers through customer service portals
Integrate with Guided Decisions and troubleshoot via ServiceNow Virtual Agents
Benefits
Whether you've got one thousand or one million assets, Waylay Digital Twin provides you with real-time visibility of your assets in the field, enabling business users to monitor and manage your critical assets remotely.
#1 IIoT Monitoring Platform for Salesforce and ServiceNow
Waylay Digital Twin is a Salesforce© composite app that combines IIoT data with business context to drive, measure, and report on business outcomes from connected assets. Available on the Salesforce AppExchange.
Waylay Digital Twin is a ServiceNow app that combines IIoT data with business context to drive, measure, and report on business outcomes from connected assets. Available on the ServiceNow app store.
Combine asset sensor data with customer context to honor the right contractual support obligations at the right time, across customer locations and sites. Detect and resolve anomalies and issues faster, realizing a stellar NPS and customer loyalty.
Make Better Support Decisions Faster
Leverage near real-time asset status information to upsell consumables and spare parts via any service channel. Utilize historical uptime and performance data to increase the renewal rate of service contracts. Transform operations by augmenting products with services.
Benefit From The Agility Of A No-Code Solution.
Engage Through Omni-Channel Service
Waylay Digital Twin puts business users in the driving seat of the IoT journey. Without coding, services teams can set up their own preventive and predictive monitoring policies, get their hands on insights from connected assets and drive automated business actions.
Benefit From The Agility Of A No-Code Solution
We combine historical records/manuals with real-time machine data to find the root cause and provide the right remedy in any language - reducing the risk of human error, ensuring consistency that allows human workers to focus on more complex and strategic aspects of their jobs.
Automated remedies for connected assets
Fewer Field Service Interventions
Help Desk Cost Savings
Field Service Cost Savings
The global industrial equipment rental market is on the rise.
The March 2022 release of the Waylay Digital Twin App for Salesforce provides support for custom rules.
Asset maintenance solution trends to build more resilient business models
Combine asset sensor data with customer context to honor the right contractual support obligations at the right time, across customer locations and sites. Detect and resolve anomalies and issues faster, realizing a stellar NPS and customer loyalty.
As a Service Agent managing asset health notifications, your job is to efficiently resolve issues and prevent downtime by creating cases, tickets, work orders, or escalating problems. The Waylay DT Explainer assistant will aid in this technical assessment.
At Waylay, we've created a small demo of Einstein for IoT preventive maintenance. We're using Flex Prompt Templates, template-triggered prompt flows and LLM model orchestration.
FLS & Waylay partner to revolutionize AI-driven field service automation, cutting response times & boosting efficiency.
Explore key strategies for designing value in IoT and automation with Waylay. Learn how to maximize business impact through intelligent automation.
FLS & Waylay partner to revolutionize AI-driven field service automation, cutting response times & boosting efficiency.
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