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No-code IIoT asset monitoring

Waylay Digital Twin is a SaaS application that enables IIoT asset monitoring  inside your Service Operations Platform. Under the hood it leverages the ultra-scalable and performant Waylay automation PaaS.

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Digital Twins for Salesforce

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Waylay Digital Twin for Salesforce. Take real-time business decisions that transform your operations and field service.
Binding Salesforce assets to IoT objects or physical assets by creating digital twin assets

How it works

A Waylay ‘digital twin’ is an asset record under a Salesforce parent asset and contains a configurable mapping of an IoT device and its IIoT data.

Business users with access to the Salesforce parent asset can then query this data, run diagnostic tests for the device, set up alarms, and define and apply any other type of business rule logic and workflow within the Salesforce ecosystem.


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Automated monitoring in Salesforce via monitoring rulesWatch 3-Minute Demo

Easy start, zero disruption

Unlocking device data for business use within Salesforce has never been easier.

  • connect any IIoT or OT infrastructure to your Service Operations Platform in minutes
  • plug & play: no need to change existing architectures
  • interfaces for popular data platforms: IIoT Hubs (AWS, Azure, Google), SCADA systems and even offline asset log files
Binding Salesforce assets to IoT objects or physical assets by creating digital twin assets
Binding Salesforce assets to IoT objects or physical assets by creating digital twin assets

Powerful features, zero code

Put the power of data into the hands of business users, reduce the burden on IT teams.

  • point-and-click configuration 
  • extensive rule template library (asset monitoring, predictive maintenance etc)
  • rich set of business rule logic: from simple threshold crossing to advanced analytics and ML

Remote-first operations

Empower customer support teams, service and operational personnel with remote access to asset status, health and performance data.

  • run diagnostic tests and troubleshoot assets remotely
  • remote overview of installed assets base
  • get real-time asset status and historical overview 
  • update, calibrate or reboot devices remotely
  • remote provisioning and configuration support
Salesforce dashboarding brings visibility and triggers business processes through Salesforce flows
Automated monitoring in Salesforce via monitoring rules

Pre-built integrations into Salesforce

Waylay Digital Twin integrates out of the box with the most popular Salesforce tools.

  • augment Service Cloud and Field Service with IoT insights
  • leverage IIoT asset performance data to build monitoring dashboards
  • share asset performance KPIs with customers through Salesforce Experience Cloud
  • integrate with Salesforce Knowledge, troubleshoot via Salesforce Einstein bots and service via Slack

Pre-built integrations into ServiceNow

Waylay Digital Twin integrates out of the box with the most popular ServiceNow tools.

  • augment Customer Service Management and Field Service with IoT insights
  • leverage IIoT asset performance data to build monitoring dashboards
  • share asset performance KPIs with customers through customer service portals
  • integrate with Guided Decisions, troubleshoot via ServiceNow Virtual Agents
Automated monitoring in Salesforce via monitoring rules
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