Huge efficiency gains for condition based and predictive maintenance and crew dispatching
Expedite maintenance interventions for failure alarms or for assets running outside acceptable ranges. Salesforce Service Cloud will prioritize Maintenance Engineers work schedules.
Asset hierarchy alarm escalation for efficient crew dispatching
Knowing where to go to fix issues saves valuable time for efficient maintenance crew dispatching and first time repair. Alarms generated by Waylay Digital Twin often reflect a common root cause, located at a related parent asset.
Monitor a connected printer for ink consumption and automatically create an order to deliver and charge a new ink cartridge when levels are low.
Upsell consumables and spare parts - servitization of business models
Create an opportunity record for a contract extension when any leased asset reaches x% of its usage limit. A connected backup power generator, leased for a volume of 10,000 machine hours, will generate a contract extension proposal when its reaches 90% usage.
Smart Asset Uptime Monitoring & SLA Validation
Validate IoT Telemetry against asset SLA for defining service support
Define rules that create 'Asset Error' alarms when an asset generates error messages. Generate a downtime record that updates Salesforce asset availability statistics.
Optimize helpdesk support trough remote asset diagnostics
Call center agents initiate asset telemetry diagnosis to produce real time actionable recommendations on how to solve diagnosed asset problems.
Data-driven business success with Waylay Digital Twin
From your asset managers to your field service technicians, from your call centre agents to your sales reps, Waylay Digital Twin puts the power of asset data into the hands of your business users.
Leverage your asset data for business use in Salesforce
Is your cost of unplanned downtime high? Do you manage large field support teams? The Waylay Digital Twin app has proven success in asset-critical verticals and in industries with large field service organisations.
Manage your connected assets end-to-end to empower your digital factory transformation.
Engineering and Service
Energy & Utilities
Deliver outstanding customer experiences through digital service innovation.
Monitor your mining and construction equipment and vehicles and improve your OEE.
WAYLAY DIGITAL TWIN Use cases
Ready for a flying start?
Waylay offers OT-IT solutions and business solutions for the digital transformation journey that will optimize and streamline the business outcomes of enterprises, SMEs and Salesforce users.
Empower your service teams with easy access to asset data to perform better maintenance
Improve field service efficiency
Condition-based monitoring for business users
Predictive maintenance in the right business context
Automatic case and work order generation
Automated root cause analysis based on asset alarms
Better triaging with deep asset visibility within Salesforce
Deliver outstanding customer experiences through digital customer service innovation
Enable omnichannel customer self-service
Reduce average handling time with remote diagnostics
Achieve faster problem resolution
Improve overall customer experience
Enable usage-based billing
Introduce new personalized value-added services
Sales & Revenue
Unlock new revenue streams, cut down costs and accelerate sales
Own your spare parts aftermarket
Increase consumables revenue
Discover and win new upsell opportunities
Optimize inventory & VMI services
Cut down costs with reduced truck rolls
Provide additional services to your customers
Improve service levels, increase visibility and reporting of assets availability in real-time
Validate SLAs and ensure contractual SLA compliance