Condition-Based Maintenance
& Alarm Escalation

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Huge efficiency gains for condition based and predictive
maintenance and crew dispatching

Expedite maintenance interventions for failure alarms or for assets running outside acceptable ranges. Salesforce Service Cloud will prioritize Maintenance Engineers work schedules.

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Asset hierarchy alarm escalation for efficient crew dispatching

Knowing where to go to fix issues saves valuable time for efficient maintenance crew dispatching and first time repair. Alarms generated by Waylay Digital Twin often reflect a common root cause, located at a related parent asset.

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Upselling - Asset Monitoring
Triggers Sales Opportunities

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Validate contracts against IoT asset telemetry

Monitor a connected printer for ink consumption and  automatically create
an order to deliver and charge a new ink cartridge when levels are low.

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Upsell consumables and spare parts - servitization of business models

Create an opportunity record for a contract extension when any leased asset reaches x% of its usage limit. A connected backup power generator, leased for a volume of 10,000 machine hours, will generate a contract extension proposal when its reaches 90% usage.

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Smart Asset Uptime Monitoring & SLA Validation

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Validate IoT Telemetry against asset SLA for defining service support

Define rules that create 'Asset Error' alarms when an asset generates error messages. Generate a downtime record that updates Salesforce asset availability statistics.

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Optimize helpdesk support trough remote asset diagnostics

Call center agents initiate asset telemetry diagnosis to produce real time actionable recommendations on how to solve diagnosed asset problems.

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Data-driven business success with Waylay Digital Twin

From your asset managers to your field service technicians, from your call centre agents to your sales reps, Waylay Digital Twin puts the power of asset data into the hands of your business users.

Digital Twins for Salesforce
WAYLAY DIGITAL TWIN industries

Leverage your asset data for business use in Salesforce

Is your cost of unplanned downtime high? Do you manage large field support teams? The Waylay Digital Twin app has proven success in asset-critical verticals and in industries with large field service organisations.

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Manufacturing

Manage your connected assets end-to-end to empower your digital factory transformation.

  • Heavy Machinery
  • HVAC
  • Mining
  • Robotics
  • Industrial Automation
  • Engineering and Service
  • Industrial Machinery
  • Medical Devices
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Energy & Utilities

Deliver outstanding customer experiences through digital service innovation.

  • Water Distribution
  • Gas Distribution
  • Electricity Distribution
  • Infrastructure
  • Building Management
  • Smart Metering
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Transportation

Monitor your mining and construction equipment and vehicles and improve your OEE.

  • Automotive
  • Aviation
  • Marine
  • Transportation
  • Logistics
WAYLAY DIGITAL TWIN Use cases

Ready for a flying start?

Waylay offers OT-IT solutions and business solutions for the digital transformation journey that will optimize and streamline the business outcomes of enterprises, SMEs and Salesforce users.

Asset Maintenance

Empower your service teams with easy access to asset data to perform better maintenance

Improve Ffield service efficiency
Condition-based monitoring for business users
Predictive maintenance in the right business context
Automatic case and work order generation
Automated root cause analysis based on asset alarms
Better triaging with deep asset visibility within Salesforce

Customer Excellence

Deliver outstanding customer experiences through digital customer service innovation

Enable omnichannel customer self-service
Reduce average handling time with remote diagnostics
Achieve faster problem resolution
Improve overall customer experience
Enable usage-based billing
Introduce new personalized value-added services

Sales & Revenue

Unlock new revenue streams, cut down costs and accelerate sales

Own your spare parts aftermarket
Increase consumables revenue
Discover and win new upsell opportunities
Optimize inventory & VMI services
Cut down costs with reduced truck rolls
Provide additional services to your customers

Compliance

Improve service levels, increase visibility and reporting of assets availability in real-time

Validate SLAs and ensure contractual SLA compliance 
Prove asset performance compliance
Report uptime and asset availability
Environmental regulation compliance