Expedite maintenance interventions for failure alarms or for assets running outside acceptable ranges. Salesforce Service Cloud will prioritize Maintenance Engineers work schedules.
Knowing where to go to fix issues saves valuable time for efficient maintenance crew dispatching and first time repair. Alarms generated by Waylay Digital Twin often reflect a common root cause, located at a related parent asset.
Monitor a connected printer for ink consumption and automatically create
an order to deliver and charge a new ink cartridge when levels are low.
Create an opportunity record for a contract extension when any leased asset reaches x% of its usage limit. A connected backup power generator, leased for a volume of 10,000 machine hours, will generate a contract extension proposal when its reaches 90% usage.
Define rules that create 'Asset Error' alarms when an asset generates error messages. Generate a downtime record that updates Salesforce asset availability statistics.
Call center agents initiate asset telemetry diagnosis to produce real time actionable recommendations on how to solve diagnosed asset problems.
From your asset managers to your field service technicians, from your call centre agents to your sales reps, Waylay Digital Twin puts the power of asset data into the hands of your business users.
Is your cost of unplanned downtime high? Do you manage large field support teams? The Waylay Digital Twin app has proven success in asset-critical verticals and in industries with large field service organisations.
Manage your connected assets end-to-end to empower your digital factory transformation.
Deliver outstanding customer experiences through digital service innovation.
Monitor your mining and construction equipment and vehicles and improve your OEE.
Waylay offers OT-IT solutions and business solutions for the digital transformation journey that will optimize and streamline the business outcomes of enterprises, SMEs and business users.