How to Turn Customer Support into an NPS Boosting Machine

A day in the life of a remote service support agent and how Waylay Digital Twin can help them efficiently troubleshoot connected assets remotely.

How combining assets and IoT with Salesforce enable Customer Support teams to improve customer satisfaction.


Tom Van Leeuwen shares his views on field service and customer support optimisation and how this can be implemented in Waylay Digital Twin for Salesforce.


Firstly, he focuses on optimising field service efficiency and reducing service cost. Secondly, Tom elaborates how to increase first-time fixed rates, boost NPS and enhance customer loyalty all by using IoT sensors and connected assets, Salesforce Service Cloud and Waylay Digital Twin.

How combining assets and IoT with Salesforce enable Customer Support teams to improve customer satisfaction.


Tom Van Leeuwen shares his views on field service and customer support optimisation and how this can be implemented in Waylay Digital Twin for Salesforce.


Firstly, he focuses on optimising field service efficiency and reducing service cost. Secondly, Tom elaborates how to increase first-time fixed rates, boost NPS and enhance customer loyalty all by using IoT sensors and connected assets, Salesforce Service Cloud and Waylay Digital Twin.