Optimize customer & field service management and intervention

Empower your customer & field service teams with real-time IoT insights delivered to Salesforce or your CRM and FSM tool of choice.

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Waylay solution for field service for Salesforce or other CRM or FSM tools

Waylay enables enterprises to use the IoT data from their connected assets to improve customer and field support. Thanks to Waylay’s automation and integration capabilities, companies are able to automate support ticket creation based on live asset error codes, perform guided appliance diagnostics and root-cause analysis and ensure SLA compliance for outsourced field engineers.

Equipment manufacturers can offer outcome-based service contracts that rely on access to digital twin data and enable a service-oriented business model based on servitization of equipment with preventive and predictive maintenance to reduce support calls, avoid truck rolls and boost the efficiency of their field service organization.

Quicker failure resolution times
Safely monitor assets from anywhere
Reduced engineer time on customer sites

Waylay Digital Twin is a new Salesforce composite app available on the Salesforce AppExchange for the optimization of IoT asset maintenance and the servitization of business models.

Waylay Digital Twin is a SaaS application for Salesforce business users that bridges between the IoT/OT world and Salesforce. Under the hood, it leverages the ultra-scalable and performant Waylay PaaS automation technology.

Waylay Digital Twin for Salesforce

Applicable Industries